Written by Administrator on October 24th, 2007 in Virgin Mobile Reviews.
Virgin Mobile is a leading American communication service provider that offers a variety of plans to its customers. By winning an Excellence Award for its prepaid services, Virgin Mobile has truly joined the higher ranks of providing excellent cellular service to millions of customers.
Benefits of Virgin Mobile
Seemingly unlimited variety of phones: With a very extensive cell phone product gallery, Virgin Mobile provides a large variety of phones for its customers. With options like Super Slice, Marbi, Snapper and more, it is easy for you to find the best phone suited for your preferences and needs.
No roaming charges for nationwide coverage: Under the Virgin Mobile plan, you are free to roam anywhere in the country without incurring roaming fees. However, unlike other networks, you can only access Virgin Mobile cell phone towers; therefore, if you happen to be in an area without Virgin Mobile coverage, you will not be able to use your cell phone. However, Virgin Mobile does boast of its excellent coverage of almost every nook and corner of United States of America.
Cheap monthly plans: If you choose to use the Virgin Mobile service, your plans could start as low as $14.99 per month. They are a much more affordable option than other cell phone providers.
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Change your plan anytime: With a Virgin Mobile phone, you have an ability to change your plan anytime without having to worry about annual contracts. In fact, Virgin Mobile does not have any annual contracts. If you want a plan that has minimum contract commitments, Virgin Mobile gives you that opportunity.
Excellent 24/7 customer service: If you have any questions or need to speak with a customer representative, Virgin Mobile’s customer service has a stellar reputation. Trained professionally in dealing with customer service, they will make every effort to ensure your queries are answered in a polite and professional manner.
Disadvantages of Virgin Mobile
No MMS: In the age of technology and multimedia, many people want multimedia at their fingertips. Virgin phones do not offer the MMS service to their customers.
No GPRS: Most cell phone providers offer GSM technology in their phones, which facilitates GPRS. Without GPRS, users of Virgin Mobile are not able to send packets of information, such as SMS, to and from their phones.
Cross network cost-benefit analysis: Customers who use mobile devices for their extensive communication needs should analyze the cost-benefit circumstance with Virgin Mobile, especially if they travel through different cities. Though Virgin Mobile does provide nationwide coverage, it is not complete coverage in every single city of America; therefore, many Virgin Mobile customers had to switch networks in order to gain phone usability. Although you may save money with Virgin Mobile, having no cell phone coverage in certain areas takes away the financial benefit.
Overall Rating (8/10): Virgin Mobile is an excellent choice for users who are seeking affordability and are willing to sacrifice full roaming coverage, MMS, and GPRS capabilities. Their excellent customer service and high call quality make Virgin Mobile an excellent choice for many users.