By: Leonie

Leonie — Fri, 05 Mar 2010 21:44:22 +0000

I have had T-Mobile since August 2008. At first I had 1 or 2 bars where I live. Around May last year it deteriorated to absolutely no signal. I tried calling them many times, and each time they either put me on hold forever or said, according to their map I “should” have coverage. I know it is not due to the phone itself because in my office (3 miles away from where I live) I have 4 bars. And I know it is not due to the construction of my building because, after having no signal with T-Mobile for 3 months, I got a phone with another provider and have 3 bars on that phone. I communicated this with T-Mobile for many times, and they have refused to terminate my contract on the ground that according to their map I “should” have coverage, even though it is obvious that I haven’t been able to use my phone for the past 10 months. At most I got a “we will file for an investigation for you,” but nothing ever improves! Their “coverage map” does NOT reflect reality, and they refuse to admit that! So I have paid for a phone I can’t use at home for 10 months, and they expect me to continue to pay till August 2010! People who know me will know that I rarely ever make any blanket statement like this, but T-Mobile’s Customer Service SUCKS!

By: Barbara Levin

Barbara Levin — Tue, 07 Apr 2009 16:43:08 +0000

Please note however, that T-Mobile will hold you to their contract EVEN IF THE PHONE YOU BOUGHT DOESN’T WORK. The best they’ offer is a “free upgrade” that will extend your contract with them even longer. (Not a good option if you’re already upset with them because your phone doesn’t work and their customer service was unresponsive.)

Comments on: T- Mobile Review: a classic case of over-promise and under-delivery

By: Leonie

By: Barbara Levin