Compare Cell Phone Plans

Nextel/Sprint has a wide subscriber list with close to 55 Million Subscribers. Created in 2005 as NEXTEL Communications, the original NEXTEL was bought out by the Sprint Corporation. This merger meant users could get a range of benefits from Sprint and NEXTEL both. In terms of translating to tangibles, Sprint/NEXTEL is known as a user-friendly company.

Benefits of Sprint/NEXTEL

Power Pack Plans: Sprint/NEXTEL previously offered Free Incoming Plans to their users, but they were recently replaced by Power Pack Plans. These Power Pack Plans have resulted in many Sprint users increasing their positive reviews regarding the service. Competitive in rates with other cell phone providers like Verizon, Power Pack offers users a “pay as you go” alternative. This plan offers users of Sprint the opportunity to buy minutes at a nominal fee of $0.25 per minute as opposed to buying “x” minutes for a flat fee from other subscribers.

Discounts for users with expired contracts: Any user, who had previously signed a two-year agreement with Sprint/NEXTEL, obtains attractive discounts for signing a new two-year agreement with Sprint/NEXTEL. For many customers, it is a great perk to be rewarded for staying with the service.

Good product portfolio: One look at the Sprint/NEXTEL Product Gallery will reveal its expansive and diverse cell phone offerings. Combining the brains of Sprint and NEXTEL, the provider has also developed products in the VOIP and GPS segments. Whatever your cell phone needs may be, Spring/NEXTEL will most likely have a phone that will fit your requirements

4G Network: Moving beyond the existing 3G Network offered by the Sprint PCS, Sprint/NEXTEL is intending to roll out its 4G Network to over 100 Metropolitan areas. The access to Sprint’s 4G Network would mean users can benefit from a high speed wireless network. In addition, Spring/NEXTEL will be launching its WiMax Phones that will allow users to readily access the 4G Network.

Disadvantages of Sprint/NEXTEL

Poor customer service: Sprint/NEXTEL’s customer service has been the main reason behind the customers’ negative reviews of the carrier. Many customers were left frustrated because of mistakes in the billing and the extremely long hold times experienced when calling customer service. Therefore, Spring/NEXTEL lost approximately 220,000 postpaid users, which is one of the worst turnover ratios experienced in the telecom industry.

Overall Rating (7/10): Their customer service aside, Sprint/NEXTEL provides an excellent service to cell phone users. With its flexible monthly plans, combined with its powerful cell phone coverage and high speed internet availability, Sprint/NEXTEL is an excellent cell phone service provider. However, when a company loses about 3% of its customers due to its customer service, it may be a red flag for any customer considering their services.