Comments on: CricKet Review: Low cost, poor network infrastructure

By: Dale Armstrong

Dale Armstrong — Wed, 09 Feb 2011 04:59:12 +0000

Don’t let Cricket screw you like they did me: 1. Bought a Cricket modem for my laptop to take with me in the camper to Seattle for Christmas. Cash only transaction should have been a warning. 2. Tested it; worked fine in Kansas City. 3. Never worked again from KC to Seattle and back. 4. Checked the coverage areas, found out salesperson in Blue Springs had shown me a map of cell phone coverage, not modem coverage. 5. Returned it as soon as we got back from Seattle. 6. Sorry, no refund, your 30 days are up … we don’t care if you extended your trip because your mother died in Seattle. 7. Went to the Independence HQs, told them it was outrageous. They threw me out of the store. Now I’m out $90.

By: russell

russell — Sat, 25 Dec 2010 22:45:27 +0000

I ordered a phone they had on their website which has a 40 dollar rebate. This rebate was good only for online orders. I ordered the phone 12/21/10. I get a call the a day later saying the phone in black was out of stock. They can give me a white one. The rep told me to go online and place the order using a certain code she gave me. The code did not work. I called their sales dept on 12/23 and they were able to fill my order, promising that I would get in on the 24th. Their website add promised overnight delivery in time for xmas. I was waiting on the 24th and decided to check with FEDEX. The idiots at Crickett sent my phone out 2nd day service, meaning I would not get it until Monday, the 27th. I had a simple solution I told their customer service rep I can go to one of their company run stores, pick up the same phone and when the original phone comes on the 27th, I will bring it back, unopened in the box. If I fail to return the phone, they can bill me twice. I needed the phone for a xmas present. After 5 phone calls they refused to do it. A customer service supervisor would not talk to me. So Crickett can kiss my ***. If they can’t even take care of new customers properly, there is no way I want to deal with them if I was a customer with a problem. I will go to Boost instead

By: Jeanne

Jeanne — Thu, 16 Sep 2010 16:30:00 +0000

My order messed up my name so badly, I am extremely concerned about accepting the order when it arrives. Any company that can NOT even get my name andf/or inserts strange unheard of name–worries the heck out of me. I have NO choice except to REFUSE to accept this order at the post office! Despite what I later learned about its fraudulent “no hassle to quit” etc, they lied. It IS quite a hassle, they have to “examine the phone,and tTHEY make determination. On a refurbished “free” phone? Sounds fishy,unscrupulous,etc. Hey, I am quitting befr0e I get entagled with company where “Customer service” is merely voice mail chips. Done,before it’s begun. Plus,they promised “30.00 per month–but biled $35.00

By: Jyothsna

Jyothsna — Thu, 26 Aug 2010 22:43:47 +0000

Worst network ever and more frustrating is the customer care

By: cricket dealer

cricket dealer — Mon, 21 Jun 2010 20:54:38 +0000

ill agree even customer services for
DEALERS suck!! and the representatives dont help at all
i been trying to run my store with better service but always i have to find a way around customer reps

By: maxine

maxine — Fri, 18 Sep 2009 16:42:48 +0000

I agree. Cricket is the most frustrating company I’ve dealt with in a long time. Their customer support, tech support, coverage, and business offices operate with no efficiency, no courtesy. It is a nightmare dealing with them. I’d go to Satan Wireless before I’d use this company again.

By: name

name — Tue, 21 Jul 2009 17:58:23 +0000

I’d like to read the entry in full, but broken java is used on the link to read the rest of the entry. Put the full entry on one page or don’t put it up at all.

By: Sadie

Sadie — Tue, 21 Apr 2009 21:34:35 +0000

Problematic phone service has been my experience in the Chicagoland area. Unable to make and receive calls reliably, the same with text messaging and web access. Customer service is the worst…if you can even get through to talk to anyone. When you do there pat answer is “go the store where you purchased the phone.” At this time I would not recommend the service, the frustration is simply not worth it no matter how cheap their plans!