Review of Boost Mobile: Good plans, poor service
Written by admin on October 22nd, 2007 in Boost Mobile Cell Phone Reviews.
Boost Mobile launched its mobile phone services in 2002 and has a large customer base of approximately four million subscribers. Boost Mobile was launched by Nextel in 2002 and since then has maintained a level customer turn-over rate.
Benefits of Boost Mobile
IDEN Phones: Most of the Boost Mobile Phones are operational on IDEN Phones. The IDEN service is responsible for Boost Mobile’s ability to provide extensive features to their customer base. These features include the walkie-talkie, GPS, ringtone, wallpapers, downloads, and much more. The walkie-talkie has been a very customer friendly feature for many users.
Good call quality: With Boost Mobile using most of Sprint’s IDEN and CDMA, users of Boost Mobile are always assured of good call quality. You could now go to any part of the United States and be virtually assured of good connectivity.
Pay as You Go: Boost Mobile offers its users the option to pay for flexible usage of their cell phone service. This is quite a change from many other cellular service providers who charge their customers fixed rates every month. With Boost Mobile, you only pay for the time that you use on your cell phone.
Free weekends and evenings: Many customers appreciate Boost Mobile’s free minutes during the weekends and evenings, beginning at 7 pm. This adds another level of affordability into the Boost Mobile plan.
Disadvantages of Boost Mobile
Poor customer service: Boost Mobile has a terrible reputation for customer service. You may have to wait as long as 30 minutes to speak to a staff member. Even if you are fortunate enough to speak to a representative, you may not get any assistance or helpful replies to your query.
Bad network Coverage in some areas: This problem has been escalating recently due to unexpected increases in the numbers of users of Boost Mobile. Boost Mobile’s management attributes this problem to this sudden spike of customers and the capacity of NEXTEL’S networks to take only a limited load.
Overall Rating (6/10): Boost Mobile earned high customer satisfaction ratings until 2007. The start of 2007 saw a sudden spike of subscribers turning to Boost’s services, and thus, resulted in bad network issues. However, their flexibility in plans and innovative phones still make Boost Mobile a good choice as a cell phone carrier.
