Boost Mobile launched its mobile phone services in 2002 and has a large customer base of approximately four million subscribers. Boost Mobile was launched by Nextel in 2002 and since then has maintained a level customer turn-over rate.

Benefits of Boost Mobile

IDEN Phones: Most of the Boost Mobile Phones are operational on IDEN Phones. The IDEN service is responsible for Boost Mobile’s ability to provide extensive features to their customer base. These features include the walkie-talkie, GPS, ringtone, wallpapers, downloads, and much more. The walkie-talkie has been a very customer friendly feature for many users.

Good call quality: With Boost Mobile using most of Sprint’s IDEN and CDMA, users of Boost Mobile are always assured of good call quality. You could now go to any part of the United States and be virtually assured of good connectivity.

Pay as You Go: Boost Mobile offers its users the option to pay for flexible usage of their cell phone service. This is quite a change from many other cellular service providers who charge their customers fixed rates every month. With Boost Mobile, you only pay for the time that you use on your cell phone.

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16 Responses to “Review of Boost Mobile: Good plans, poor service”

  1. Yaile G Says:

    I must disagree with this review. I have had Boost WAlkie- Talkie for the past 2 months and I have to say is the worse service I have had so far. My calls are continiously dropping and most of all I hardly ever have no service. I can be in the middle of the street, park or anywhere and for no reason at all my signal drops. Texts and calls are hardly ever coming in on time. I get voice mail alerts but the calls don’t go through.

    I had switched over from Metro PCS because Boost offered better reception than Metro and for the same monthly fee. I have made numerous calls to Customer care and even though I am told that they updated the phone and blah blah blah my service has not improved. I am 100% unhappy with the service I have received from Boost.

    I am now in the process of switching back to Metro PCS because at least with Metro I have service mostly everywhere.

  2. Angela Says:

    My hushband has the walkie talkie phone and has the same problem its terrible and customer service consists of a group of kindergarten children that have no clue. Especially about the phones and coverage area. He has to have the walkie talkie for his job but can hardly ever use it. my phone is the cheapest one they have and I do not have nearly as much problems as he.
    I guess you get what you pay for

  3. AKvonBB Says:

    Boost Mobile’s “Auto Reboost” Option zeros your account before “Reboosting” to add money. I’ve lost way too many dollars and hours trying to work this out with customer service. It’s better to manually add money or buy a card before your 90 days time out if you have money left over on your account.

  4. KCG Says:

    Despite so many negative comments, I’ve had a really great experience with Boost since I joined the company over nine months ago. After years of contract headaches, I love not having to worry about dealing with one and its refreshing to switch phones based on desire rather than force. Their $50 unlimited plan seemed to be awesome and has proven to be a real money saver over my $110+ previous bills – no worry about overage fees from texting anymore.

    The phone selection is pretty varied and def on the level of my previous contract carrier. The Sprint powered calling network is giving me pretty dependable coverage with the ocassional dead zone and the internet speed is better in some cases than I ever had with my previous carrier.

    Speaking of dependable, Boost’s parent company Sprint has a whole new program out that is really helping people get and keep a cell phone.

    Their “Assurance Wireless” program is being in offered in five states and exclusively to low income, qualifying families and its an amazing deal. Qualifers can get both a phone and 200 minutes, with no fees or contract, for $10 a month with the potential to expand their program at. 10 a minute. While the program is new, I can only hope it will expand to more states and people who could also use a plan like this.

    I might not be low-income, but the savings would totally help me. Times are tough and having a cell phone is a must so click here for Sprint president’s email address: http://assurancewireless.webs.com and let him know that everyone could use these savings.

  5. FRUSTRATED CUSTOMER Says:

    I HAVE HAD THIS SERVICE FOR OVER 2 YEARS AND OUT OF ALL OF THE CELL PHONE SERVICES THAT I HAVE HAD, BOOST MOBILE HAS BEEN BY FAR THE “WORST” SERVICE THAT I HAVE HAD YET!
    HALF THE TIME MY SERVICE DOESN’T WORK, LATELY, I HAVE JUST BEEN INFORMED THAT I CAN’T EVEN GET CALL TONES ON MY PHONE, BUT THAT I CAN GET RINGTONES, AND WHEN I TRIED TO PURCHASE THE RINGTONES ON MY PHONE, IT SHOWED UP AS BEING BOUGHT IN “MY STUFF” BUT WHEN I TRIED TO ASSIGN THE RINGTONES IN MY PHONE BOOK, THEY DIDN’T WORK! IF I KNEW THEN WHAT I KNOW NOW, I WOULD HAD NEVER GOTTEN SERVICE WITH THIS COMPANY, AND AS SOON AS I AM ABLE TOO, I WILL BE GOING BACK TO MY OLD PHONE CARRIER! I USE TO THINK THAT SPRINT AND AT&T WERE HORRIBLE, BUT AT THIS RATE, I CAN’T EVEN FIGURE OUT WHO IS ACTUALLY WORST NOW!

  6. Christina Says:

    Boost’s deal, according to my brother, is a real money saver with pretty decent coverage. Too bad my company (and one on the same network) costs me $50 more a month and I’m stuck with a contract on top of it with Sprint. I wish I could switch over to Boost and take advantage of such a great deal, but the contract breaking fees are too high and I really enjoy Sprint too! Anyone else interested in the Boost deal? If you are, join me in emailing the President of Sprint (http://sites.google.com/site/sprintcustomersunite/) and asking why Boost deal can’t be for all Sprint customers.

  7. Annoyed Says:

    Why is it that on most reviews, mostly the people with negative comments are the only ones to post? At least put what area you are from, so people can get an idea of the area you experienced bad service.

  8. Horrible Customer Service Says:

    Boost mobile is ok when it comes to the call service. But the phones are useless. They carry a sprint network, but will not allow you to switch their number to your sprint phone, due to the reason of them wanting you to buy a $200.00 phone. They never have the same representative to speak to you and no one in each department have a clue of what phones can and can not be used, all because they want to sell their product. It is sad, but I am sick of them and want them to get better about their customer service. You should be able to speak to the same person at least to receive the quality you need, if they are not lying to you.

  9. LUIS Says:

    I agree with all of the custumers that are very unhappy and frustrated with boost mobil.I feel the same way with their phones and their network.But its not only that the custumer service is worthless they keep you on hold for ever and never accomplish anything they are always directing you to another department.A few days I ago I wanted to do a porting from At&t to boost mobil well they were so STUPID and INSUFICIENT they cancel my existing account with them and ported the new number into the old account.When the F??K did I tell them to cancel anything they ended up losing my number coming from At&t Im just very angry with them THE HECK WITH YOU GUYS.

  10. Michelle Says:

    I just wanted to say that I know about 50 people with boost mobile who wouldn’t trade it for the world. They haven’t had any complaints and they’ve been with boost for about 2 years. So I’m getting boost next month!! I wanted to say something positive about boost and although it’s not my personal experience I’m sure that it’s not that bad or I wouldn’t consider it.!

  11. Jaideep Nandy Says:

    I am from Yonkers, NY and I have been a Boost cutomer since 2008. I have recently upgraded to the Blackberry from their regular phones.
    Their service is simply amazing. I get reception in the subway! Can you believe that? The call reception is crystal clear better with IDEN.
    Their Motorola clutch is out of this world. On top it, it is a no contract unlimited deal.

    On the other hand Verizon will overcharge you each and every month and tie you down with a contract for 2 years.Rest of the other like AT&T, T-Mobile are the same. They will overcharge you and if you argue or do not pay they will immediately report you to the credit bureaus.
    Boost will never ask for you SSN. YOu cannot pay the monthly unlimited, your service is stopped; put in some money the phone is back up instantly.

  12. Jay Says:

    Will be making high volume of calls from Orange County CA. Plan on using BOOST unlimited. Will be using simple phone like $59 Sanyo. Anyone from my area? Would like to hear from more people that have had some good experience.

  13. Dee Says:

    I will say I have had Boost for a while. The service hasn’t been bad the customer service is HORRIBLE!! They should learn to take better care of customers. Don’t cut them off when they are speaking is just common sense!! the need to learn that they are going to lose customers if they don’t learn to take care of them!!

  14. Tracye Bero Says:

    I have been with Boost Mobile for quite a few years, and they will not release a copy of my incoming calls for the month to me without it being requested by an attorney, My phone will not ring inside of a house, and I have to walk outside in the weather to talk on my phone, trying to find just the right spot to be able to carry on a conversation. Boost Mobile’s service, is HORRIBLE!!! I do not feel as a customer, that I have received what I have paid for, as I know that Sprint can do better than what they are providing. Just because you pay a monthly pay as you go rate, instead of going with a Sprint contract, does not mean that I should be treated any less fairly than those who pay the rediculous contract fees.

  15. Th0mas Says:

    I live in Charlotte NC in an urban area. Boost service is terrible! I won’t even work good outside my house even though their map says it should work fine. Before buying it find someone who uses it & get them to come to your house for a service test.

  16. boost me Says:

    I have had boost going on six months and I am satified with my service. I do get a few dropped calls but for $50 dollars a month why complain. I was a long time At&t customer but after getting nickel and dimed for everything by them I decided to change. I do not regret it one bit. Boost has no contracts and I love it. How can you not love unlimited talk, text, and web. Do the math and keep the extra in your pocket.

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