Comments on: Comprehensive Review of AT&T Wireless: Good Options, Poor Service

By: Mike Peirano

Mike Peirano — Sat, 15 May 2010 04:29:12 +0000

Like a few of the others reviewers on here, I also live in Cincinnati, Ohio and am fed up with AT&T’s 3G service here. My two biggest complaints (among many) with the service is the poor call/voice quality. Every time im in a call, the voice sounds garbled (even with full antenna strength), cuts out and echoes, and many times the call will drop. Secondly, I don’t receive many of my text and or picture messages. These problems are enough for me to want to switch to another wireless provider. People with Verizon or Sprint don’t have these problems. Many of my co-workers have iphones and they report having the same service issues. And of course, AT&T will do nothing to fix them. Even after repeated calls and e-mails to customer service and technical support nothing ever gets fixed. Do not go with them, you will have nothing but problems.

By: Phillip McCoy

Phillip McCoy — Thu, 13 May 2010 04:58:39 +0000

The AT&T Wireless 3G network has many problems and issues in the Cincinnati, Ohio area that never get fixed-no matter how many calls to technical/customer support you make. Ever since I started service with them, I’ve had about 50% of all my calls dropped. During morning and afternoon rush hours, you can never get a clear call-there is always crackling and static in the line. The voice will also cut out. Many times, I won’t receive text, picture or voice messages people send me. Especially people who send me messages from Verizon phones. The 3G network goes down quite frequently and you aren’t able to check your e-mail. Coverage is spotty at best and there are quite a few dead zones throughout the city, reception in and around my house is poor, and customer service is very unknowledgeable. They will always try to blame your phone for problems happening. I’ve read many other reviews online of people having the same issues I am having with them. No technicians are ever sent out to check the problems. When will they come to Cincinnati and fix the tower issues here?

By: John Bracken

John Bracken — Fri, 26 Mar 2010 04:23:42 +0000

I totally agree with Bill. I also live in a suburb of Cincinnati, Ohio and have the same problems Bill is having. I have an iphone and get a lot of dropped calls during all times of the day and night, network busy messages, calls that won’t connect or there is dead air, horrible voice quality where there is crackling, interference and static in the line when I make a call, and poor reception. When will AT&T fix these problems with their 3G network and what is it going to take? It does no good to call customer service, they just blame your phone for the problems.

By: Bill Roberson

Bill Roberson — Sat, 06 Mar 2010 06:55:00 +0000

I live in Cincinnati, Ohio and am constantly having problems with AT&T’s 3G network. It is very unreliable and poorly managed. I am on my 3rd, that’s right, 3rd Blackberry phone and am STILL having problems with dropped calls, terrible voice quality where there is crackling, and voice cut outs when I make a call, I don’t receive voice messages or text messages until the next day sometimes, I get “network busy” messages frequently, and the coverage is poor in many spots in Southwest Ohio. Their coverage map is a joke and claims there is coverage in many areas there isn’t. Also, my picture messages (mms) will get stuck and won’t send. I have nothing good to say about this poorly run company. Try to call tech support or customer service, and they will just give you the run-around. “Oh sir, it’s your phone that is the problem.” Not true-3 different Blackberries aren’t going to have the same problems!! Plus, I have read a ton of other online complaints about AT&T Wireless. The same things happen to many different people. This company better improve their service and coverage or they won’t be in business much longer.

By: Tony

Tony — Tue, 05 Jan 2010 21:27:14 +0000

I am leaving my att wireless review here because I hate the fact that every-time I would like to leave a rewiew about a product I have to sign up to that sight. Screw that.. My review for att wireless goes like this. I HATE EVERY BIT OF ATT WIRELESS AND I CANT WAIT UNTIL MY CONTRACT ENDS!!! I carried verizon for 8 years before jumping on the iphone bandwagon. The iphone was on my wish list for a while because I did not want to leave verizon, however, my love for the iphone overpowered my love of the wireless carrier. I have been with att for 5 months now and I cant stand it one bit. Upon my 8 year tenure with verizon, I had seldom problems as with any carrier. Customer service is helpful and that is the only positive I can give credit to this company. I drop calls many times a day, there always seems to be a problem with my bill

By: S. Kelley

S. Kelley — Fri, 11 Dec 2009 23:33:47 +0000

I have been with Cingular/AT&T for years and was relatively happy until the past few years. I drop at least 4 calls a day and frequently have to wait several minutes to make a call because the “network is busy.” When I contacted customer service, I was told I need to move into a clearing away from obstructions and buildings to make a call. Apparently it is unreasonable for me to want to talk on the phone inside my house or car. My contract is up in March and I cannot wait to terminate this service and never look back. I have never been more unhappy as a consumer.

By: Mary Lou

Mary Lou — Tue, 13 Oct 2009 23:12:37 +0000

I am thrilled ATT has brought their customer service back to the US where I can talk the same language, English. The quality of their foreign customer service was the absolute worse I have ever encountered. They were uncaring, unfeeling, dominating robots. This past month I had the priviledge of speaking to a person located in the USA. It was pleasant to say the least. He acted as tho he was my friend and understood my problem and stayed with me until my concerns were taken care of to my satisfaction. I was very pleased with the customer service. I don’t use my phone a lot so I have had no experience with dropped calls. My husband is the talker in the family, I don’t remember him saying anything about dropped calls or bad service. Our contract has expired yet we continue with ATT because the service is the better of all the choices we are given.

By: tim

tim — Thu, 01 Oct 2009 03:32:00 +0000

I am a very unhappy new customer. on by 1st 3 bills they tried to over charge me.
I baught 2 lg, then added iphone and black berry
1. 1st order said they would wave atavation fee, but they billed me
2. 2nd order they tried to get away with same thing
3. all phones had unlimited text, they charged me for unlimited+ the hours,
said they had a setting wrong.
Its like they are trying every trick in the book.
The rebate option you need to wait form them to send you a visa card, but you cant buy gass with it.
it best to buy you phone from best buy get the rebate upfront
I am unhappy with my black berry, I was 1 day late, they would not trade it in, even when
they do not have a solution to the os problem, so i am stuck with a phone that does not work!

By: David Buechner

David Buechner — Fri, 14 Aug 2009 16:11:14 +0000

Amazingly bad customer service. Told one thing one time, another thing the next. Sales people poorly trained. Very poor billing follow through with correct actions.

By: Joe Morton

Joe Morton — Sun, 07 Jun 2009 04:11:28 +0000

The positives for AT&T on this site are WAY overdone. Here has been my personal experience-horrible customer service, poor reception and coverage, a ton of dropped calls, missed voice mails, and poor reliability. The 3G network is awful too-you hear crackling and inteference in the line when trying to make a call. Go with Verizon, you will be a lot happier. Verizon is so much more reliable than AT&T, plus they have a better coverage area.

By: meghan

meghan — Mon, 20 Apr 2009 03:01:01 +0000

i had been an AT&T customer, well also Cingular, for the past 5 years. i must say that they had great service back before AT&T bought out Cingular. but since then it has all gone down hill. i have over the past few years gained more dropped calls than i ever thought possible. i recently got a new phone and started to experience increased dropped calls, then moved to chicago, where you think that service would be better but in fact it was much worse. after having a case opened for dropped calls over a month they failed to solve anything. i counted 60 dropped calls in the period of one month. i never had reception at school or work. had full signal in my apartment, but that is where 80% of my dropped calls happened. after multiple times hearing that it was the towers in my area, when it wasn’t, they replaced my phone. in a period of 2 weeks i had over 40 dropped calls to just one person that i contact. the case was opened by my mom who has the same problem with dropped calls. she received horrible customer service, always being asked about what the problem was when it was already on file. then AT&T closed the case because she did not respond to them within 24 hours of them contacting her. after all that they would only remove the cancelation fee for myself. which is outrageous when there are two other family members on my contract. why would they keep the service and pay for another service for myself? they also have the same problems as i do. AT&T failed to provide good service so why should their customers pay for it? i recently switched to Verizon Wireless. not only is there better service with a lot less dropped calls but the bill is cheaper, there are more incentives in our plan, and my new Blackberry Storm cost $100 cheaper then the previous Blackberry Curve i had from AT&T. overall AT&T is horrible. maybe they should spend more time servicing their customers than focusing on the advertising for raising the bar.