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AT&T’s power as a wireless cell phone service carrier is demonstrated through their dominance of the American market. Currently, with 62 million cell phone subscribers, AT&T is the largest wireless cell phone carrier in the United States. With this large presence come certain subscriber benefits, as well as potential drawbacks of AT&T’s wireless cell phone service.

AT&T Benefits

Fewest dropped calls
According to independent research, AT&T asserts that they have the fewest dropped calls of any wireless cell phone network carrier. However, the strength of this statement depends upon the area in which you live and use your cell phone; metropolitan areas tend to have better cell phone reception than less populated regions.

Rollover plan
AT&T is currently the only wireless cell phone provider that allows you to take unused minutes into the next month. This flexible plan ensures that you do not waste unused cell phone minutes, but rather utilize them when you need them. However, the unused minutes do expire one year from the month of accumulation. In addition, if you decide to change or downgrade your cell phone plan, then you lose the associated rollover minutes. For example, if you switch from 750 minutes to a 500 minutes plan, then AT&T re-calculates and prorates the amount of rollover minutes for your new, lower cell phone plan.

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Free nights and weekends with extended hours
AT&T offers an affordable option for its customers to extend the hours that count as “free nights and weekends.” If you pay a small fee, your “nights” begin at 7:00 pm instead of 9:00 pm. Depending on when you tend to talk on your cell phone, having the free minutes beginning at 7:00 pm could be a great benefit to your convenience and monthly cost.

Newest phones available on the market
If you like to have the newest phones as soon as they hit the market, AT&T may be a good cell phone provider for you. The wireless cell phone network generally is the first carrier to have the newest phones; for example, they were the first ones with the Motorola Razr, and AT&T is currently the exclusive network for the Apple iPhone. AT&T also carries a very large selection of Sony, Nokia, LG, and Samsung phones.

International coverage
AT&T provides international roaming coverage, which is a perk if you travel frequently overseas and need your cell phone. AT&T is a GSM carrier, and thus, you can find reliable cell phone coverage in 180 countries.

3G wireless network
As the largest carrier of Blackberry service, AT&T provides excellent 3G support for those looking for additional high-speed features with their cell phone service. However, the 3G service is limited to urban, metropolitan areas.

AT&T Disadvantages

Voice message delivery delays
One of the largest customer complaints regarding AT&T is that voice mails are not always delivered in real-time, but may be sent to your cell phone on the next day.

Customer service disappointments
AT&T’s customer service reputation is less than stellar, with many customers complaining that the customer service representatives are not reliable, friendly, nor professional. Of course, the customer service does vary depending on the AT&T representative, but overall, there are many complaints about the carrier’s customer service quality.

Overall Rating (8/10) : If you are seeking a wireless carrier that is generally reliable, has great phones, and affordable minute plans, then AT&T is an excellent carrier. With their extended nights option and rollover plans, you certainly can get the best “deal” for your cell phone minutes. However, if high-quality customer service is important to you, then AT&T may not be the best choice for you.

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